To request a pickup online at your address, send us an email to our section “Contact us” giving your email and the Order Number (which you will find in the email confirming your order), and an address where the returned articles can be picked up.
After verifying the data, we will send a carrier to the address you have given us in the following 72 working hours. The carrier will get in touch with you to arrange the pickup hour.
You have 14 days from the time you receive the merchandise.
The returns are always free.
Once the refund has been approved, you will receive the refund by the same method you payed for it.
Once that the returned articles have proved to be in perfect condition and that the tickets are intact, you will receive a confirmation e-mail indicating that the amount will be sent to your account (always using the same payment method used to buy it) in the next few days. Remember that the time that it takes to appear in you account depends on you Bank.
Write an e-mail to our section “Contact us” and we will solve the problem as soon as possible.
Xiraffa reserves its right to refuse returned merchandise communicated or sent
outside the set deadline , as well as articles that are not in the same condition as when they were shipped.