Return Policy

What should I do to return an item?

To request a return online to be collected at your home, write to us to the section Contact us indicating your email and specifying the number of the order (which you will find in the order confirmation e-mail), a postal address for the pick up and the items you wish to return.

After verifying the data, we will send a carrier to the address you have indicated in the next seventy-two business hours. The transportation currier will contact you to specify the pick up time.

In case that the purchase has been made from the USA, the return of any product will have to be sent to a postal address in the USA (either AZ or NY); we will previously inform you via email of the exact address. Once you have shipped it via USPS, FEDEX, UPS, or any other transportation company that choose, you must send us a copy of your shipment receipt so that we can refund your shipment expense together with the amount of the product purchased. The refund is always made with the same payment method that was used to make the purchase:

PayPal, Credit Card, Wire Transfer, etc.)

What is the deadline for making a return?

You have a period of fourteen days from the receipt of the order.

Do I have to pay anything for my return?

Returns are always free.

How will I receive my refund?

Once the return is approved, you will receive the amount in the same way you made your purchase.

When will I receive my refund?

During the next few days you will receive a confirmation email indicating that the refund of the amount will be made in your account (always with the same payment method that you to payed with). Remember that the time it takes to pay your credit card always depends on your bank.

What to do if the amount of my refund is incorrect?

Write us an e-mail to the section Contact us and we will solve the problem as soon as possible.

Xiraffa reserves the right to reject returns communicated or sent after the deadline fixed, as well as items that are not in the same condition in which they were sent.

The data is transmitted in SSL encrypted form.

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